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FAQ

  • I’m a Shipper
  • I’m a Freight Forwarder
Question 1: What is Phaata?

Phaata.com is the first International Logistics Exchange of Vietnam. We provides solutions to help connect and trade between Shippers and Logistics service providers made easier, faster and more cost-effective.

Question 2: What benefits for Shippers?
  • Find a good shipping / Logistics price in the market with just a few clicks.
  • Capture information and the movement of the logistics market immediately and continuously.
  • Have a opportunity to find a logistics service provider quickly and appropriately24/7.
  • Create a competitive advantage over competitors by optimizing costs and logistics activitives.
  • Support your logistics operations easily and conveniently.
Question 3: As a Shipper, how register?

Step 1: Accessing on Phaata.com, select "Join free" to create account (Note: choose your type account is Shipper)
Step 2: After successful account creation, Log in to your management page
Bước 3: Now, you could send "Request for Quotation", contact and follow Forwarder, find Quick Quotes; find HOT service, experience eStore's Forwarder, and other function,....

Question 4: As a Shipper, why should I register an account with Phaata?

When registering an account at Phaata, you will:

  • Get full information and be connected directly to hundreds of Logistics providers in the market via chat, email and phone.
  • Free use of a toolkit to assist in analyzing and managing daily tasks such as booking, prices, request quotes, services, vendors ...
  • Regularly updated with the latest pricing information, services, news and industry trends.
  • Easily track your booking status when sending booking requests to Logistics companies.
  • Actions faster when booking the next booking. The system will automatically store and pre-fill your registration information for the following transactions.

Registering for a free account at Phaata is very simple, you can refer to: Register a new account.

Question 5: Does Phaata charge for usage?

Currently, the Phaata Logistics Trading Floor is free to use for both Shippers and Logistics / Forwarder Companies.

Question 6: What should I do if I need Phaata help?

If you need help, you can contact Phaata via chat, email: cs@phaata.com, or hotline (+84) 08 9667 9338 / 08 9669 8366

Question 7: What is the payment process when using Phaata?

The shipper will make payment directly and fully to the service provider for the amount of freight, other logistics charges and expenses (if any) based on the quotation and other payment terms shown in the agreement / commitment (if any) has been agreed directly between the two parties. Forwarder / Logistics Companies and Shippers are free to agree on payment terms. Phaata.com is not responsible for all payment-related issues between Shippers and Forwarder / Logistics Companies.

Question 8: What is the procedure for confirming a booking / service order?

Step 1: The system will send a confirmation of successful booking / service order to the Shipper right after completing the process of booking / service order on the Phaata.com. In order to request a quick confirmation of your booking / service order, the Shipper please provide the correct and complete information.

 

Step 2: After that, the system will automatically transfer the booking / service order directly to the Forwarder / Logistics company on the system to confirm the booking / service order of the Shipper directly. During booking / service order confirmation, the Forwarder / Logistics Company and the Shipper can discuss directly from the system's available support tools or can make an appointment to meet directly with each other as needed.

 

Step 3: After Forwarder / Logistics Company has agreed to provide booking / service for Shipper. The Forwarder / Logistics Company will send a confirmation of booking / service to the Shipper at the management page on Phaata.com.

 

Step 4: The Shipper monitors and receives a confirmation of booking / service from Forwarder / Logistics Company at its management page on Phaata.com.

Question 9: How to change booking / service order?

In case the Shipper wants to change the booking / service order that has been confirmed. Please notify the relevant Forwarder/ Logistics Company as soon as possible, and negotiate and pay by yourself incurred costs (if any).

Question 10: What is the cancellation procedure / service?

In case the Shipper wants to terminate the transaction and cancel the booking / service order that has been confirmed. Please notify the relevant Forwarder/ Logistics Company as soon as possible, and negotiate and pay by yourself incurred costs (if any).

Question 11: As a Shipper, what are the transaction process steps at Phaata?

When wishing to search information or order services on Phaata.com, the Shipper should follow these steps:

  • Step 1: Register / Log in your account as a Shipper
  • Step 2: The Shipper quickly searches for available services or can request a quote for his / her specific service.
  • Step 3: The Shipper compares and selects the most satisfactory Forwarder /Logistics Company to contact to order service or negotiate more directly about his/her requirements.
  • Step 4: Receive services and make direct transactions with the Forwarder / Logistics Company; Phaata provides effective management tools and utilities such as instant chat, booking management, supplier management, message management ... to help the Shipper to manage, monitor and interact directly with large numbers of Forwarder/ Logistics Company quickly, conveniently and effectively.
  • Step 5: The Shipper makes payment directly to the Forwarder/ Logistics Company under the terms of direct contract agreement between the two parties.
  • Step 6: Evaluate the quality of service for / Forwarder / Logistics Company or complain (if any)
Question 1: What is Phaata?

Phaata.com is the first International Logistics Exchange of Vietnam. We provides solutions to help connect and trade between Shippers and Logistics service providers made easier, faster and more cost-effective.

Question 2: What benefits for Logistics / Forwarders Companies?
  • Have a opportunity to find new customers more effectively 24/7.
  • Promote prices and services to the whole market immediately.
  • Have the opportunity to find large logistics customers and projects.
  • Help businesses increase sales / profits and save sales costs.
  • Help businesses increase operational effeciency for current sales team.
  • Help businesses deploy marketing activities and branding quickly and effectively.
Question 3: As a Forwarder, how register?

Step 1: Accessing on Phaata.com, select "Join free" to create account (Note: choose your type account is Forwarder)
Step 2: After successful account creation, Log in to your management page
Step 3: Now, you could post "Quick quotes"; "HOT Service" and quote for Shipper's Request and experience other function,...

Question 4: As a Forwarder / Logistics Company, why should I register for an account at Phaata?

When registering an account at Phaata, you will:

  • Introduce and promote the company to the whole market
  • Have the opportunity to reach and connect directly with many potential customers in need via chat, email and phone.
  • Free use of a toolkit to assist in the analysis and management of daily Sales & Marketing tasks such as receiving price requests from shippers, automatic quotes, request quotes, send and manage bookings, send email-marketing, manage customers, track sales ...
  • Easily track and take care of customers.
  • Regularly updated with the latest industry news and trends.

Registering for a free account at Phaata is very simple, you can refer to: Register a new account

Question 5: Does Phaata charge for usage?

Currently, the Phaata Logistics Trading Floor is free to use for both Shippers and Logistics / Forwarder Companies.

Question 6: As a Forwarder / Logistics Company, can I connect directly to Shippers?

Forwarders / Logistics companies and shippers are directly connected and transacting with each other. Phaata only plays the role of supporting connection and promoting successful transactions easily, quickly and effectively.

Question 7: What should I do if I need Phaata help?

If you need help, you can contact Phaata via chat, email: cs@phaata.com, or hotline (+84) 08 9667 9338 / 08 9669 8366

Question 8: What is the payment process when using Phaata?

The shipper will make payment directly and fully to the service provider for the amount of freight, other logistics charges and expenses (if any) based on the quotation and other payment terms shown in the agreement / commitment (if any) has been agreed directly between the two parties. Forwarder / Logistics Companies and Shippers are free to agree on payment terms. Phaata.com is not responsible for all payment-related issues between Shippers and Forwarder / Logistics Companies.

Question 9: What is the procedure for confirming a booking / service order?

Step 1: The system will send a confirmation of successful booking / service order to the Shipper right after completing the process of booking / service order on the Phaata.com. In order to request a quick confirmation of your booking / service order, the Shipper please provide the correct and complete information.
Step 2: After that, the system will automatically transfer the booking / service order directly to the Forwarder / Logistics company on the system to confirm the booking / service order of the Shipper directly. During booking / service order confirmation, the Forwarder / Logistics Company and the Shipper can discuss directly from the system's available support tools or can make an appointment to meet directly with each other as needed.
Step 3: After Forwarder / Logistics Company has agreed to provide booking / service for Shipper. The Forwarder / Logistics Company will send a confirmation of booking / service to the Shipper at the management page on Phaata.com.
Step 4: The Shipper monitors and receives a confirmation of booking / service from Forwarder / Logistics Company at its management page on Phaata.com.

Question 10: As a Forwarder/ Logistics company, what are the transaction process steps at Phaata?

To become a Supplier / Forwarder / Logistics Company on the Phaata.com, you need to register an account as a Supplier / Forwarder Logistics Company:

 
  • Step 1: Register / Login with your account as a Supplier / Forwarder Logistics Company
  • Step 2: Go to the management page to create a booth to introduce the company, services to potential customers – Shippers.
  • Step 3: Post the service on Phaata.com
  • Step 4: Receive a booking request or request a quote directly from the Shippers
  • Step 5: Make direct transactions with the Shippers. Phaata provides support for effective management tools and utilities such as instant chat, quotation management, booking management, Hot service management, Email marketing, message management ... to help Supplier / Forwarder Logistics Company can manage, track and interact directly with large numbers of Shippers quickly, conveniently and effectively.
  • Step 6: The Supplier / Forwarder / Logistics Company receives payment directly from the Shippers according to the terms of the direct contract agreement between the two parties.

Do you want to get updates about freight rates and Logistics market trends? Please leave your email to Phaata!

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PHAATA CO.,LTD

Enterprise Registration Certificate No.: 0314667281 issued by the Department of Planning and Investment of Ho Chi Minh City on 09/10/2017

Address: No.10 Park 4, The Pear Garden Villa, 600 Nguyen Luong Bang Street, Phu My Ward, District 7, Ho Chi Minh City, Vietnam

Legal representatives: Nguyen Hoai Chung

Phone: (+84) 08 9667 9338 / 08 9669 8366 - Email: cs@phaata.com

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